JUDGMENT

VIKRAM NATH, J.

1. This appeal under Section 23 of the Consumer Protection Act, 1986 assails the correctness of the order dated 21st September, 2021 passed by the National Consumer Disputes Redressal Commission¹[‘the NCDRC’] in Consumer Complaint No.1619/18 between Aashna Roy versus Yogesh Deveshwar and another. The NCDRC by the said order allowed the complaint filed by the sole respondent herein and awarded compensation of Rs.2 crores to be paid by the Opposite Party No.2 before the NCDRC i.e. the present appellant.

2. The background giving rise to the filing of the complaint by the respondent is briefly stated herein:

2.1 The respondent visited the saloon of the Hotel ITC Maurya, New Delhi on 12.04.2018 for hair styling so that she would have a clean and groomed appearance before the interview panel where she was to appear after a week. She requested for one Ms Alem the hair dresser who regularly used to cut her hairs on several previous visits to the saloon. As Ms Alem was not available, another hair dresser namely Ms Christine was assigned to do the hair styling of the respondent. The respondent, despite her not being satisfied with the services rendered by Ms Ch