ORDER

Dr. (Mrs) Monika Malik, Member—This appeal by the opposite parties/appellants (hereinafter referred to as ‘Railways’) is directed against the order dated 20.01.2017 passed by the District Consumer Disputes Redressal Commission, Ujjain (for short ‘District Commission’) in C.C.No.77/2013 whereby the District Commission has allowed the complaint filed by the complainant/respondent (hereinafter referred to as ‘respondent’).

2. Briefly put, facts of the case are that the respondent along with his wife were travelling in ‘Dehradun Express’ on 16.12.2013 from Nagda to Hazrat Nizamuddin. The respondent was allotted berth no.7 & 8 in S-4 coach. It is alleged that during journey near Palwal Station, an unknown person stole the bag of respondent’s wife which was kept under the seat. It is also alleged that there was no arrangement for safety of the passengers and security guard was also not available in the said coach. It is alleged that various jewelry items were contained in the bag/purse which was stolen and therefore alleging deficiency in service against the Railways, the respondent approached the District Commission, seeking relief.

3. The opposite parties/Railways resisted the co