NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
A.P. Sahi, President
Sahara Hospitality Ltd. – Complainant
versus
National Insurance Co. Ltd.
and Anr. – Opp. Party
Consumer Case No.295 of 2011
Decided on 10.11.2023
Consumer Protection Act, 1986 – Section 12(1)(a)[Consumer Protection Act, 2019 – Section 35(1)(a)] – Services – Insurance – ”Strom” – What Proper interpretation of – Words and Phrases – Non-disclosure the definition “storm” – Thus winds accompanied by rains of 80 kms/hr. have been described by the Weather Department as a thunderstorm. Thus, the incident presently in question whether the winds of 80 kms/hr. accompanied by rains are indicative of high speed winds capable of toppling the tarpaulin structure are in debate. A strong gust to that extent has also been indicated in the Surveyor’s Report which matches with the Weather Report of the Santacruz Observatory. The argument of the Insurance Company to tie down the definition of the word ‘storm’ to a particular speed can be taken to be a hyper technical view – On facts, there is no material on record to indicate that the Insurer ever informed the Complainant that a speed of 80 kms/hr. wind would not constitute a storm. The Insurance Company has nowhere indicated the Beaufort Scale, in the Policy or the General Terms and Conditions of the Policy as to be applicable for calculating the speed of the wind of a storm – Thus, one has to adopt a reasonable approach and in the opinion of this Commission a storm with a wind speed of 80 kms/hr. would reasonably stand included under the policy risk in the light of the other definitions that have been referred to including the Weather Report itself – There is therefore a clear deficiency in service as the Insurance Company has erroneously declined to indemnify a valid claim, claim allowed, claim Petition is partly allowed. [Paras 15 to 31].
Result: Partly allowed.
ORDER
A.P. Sahi, J. (President)—This complaint was heard on 16.10.2023 and again on 26.10.2023 when inal arguments proceeded and the judgment was reserved on 3.11.2023 when the Ld. Counsel for the parties finally concluded their arguments supported by their Written Submissions and the Judgments relied upon by them. However, in order to reduce the narration of facts in this judgment, the same which came to be recorded on two previous occasions are extracted hereinunder. The Order dated 16.10.2023 records the initial submissions of the Learned Counsel for the parties which are as follows—
“Heard learned Counsel for the Complainant and learned Counsel for the Opposite Parties.
The dispute relates to an Insurance claim arising out of an incident on 11.06.2008 stated to have occurred between 02.45 p.m. to 03.35 p.m. It is stated that a temporary structure covered with tarpaulin was blown off on account of certain high wind speeds that fell on the dome of the insured structure causing damage which has given rise to the claim.
The question which arises for consideration after having heard the learned Counsel, can be clearly located to the repudiation by the Insurance Company which proceeds on the ground that the speed of the wind which was approximately 80 kilometers an hour did not qualify as a storm keeping in view the beaufort scale which defines the speed of a storm between 88 kms. to 100 kms. an hour. Thus the damage was not due to any storm as such not a covered risk under the policy. This repudiation dated 18.11.2010 gave rise to this Complaint which was instituted in 2011.
The arguments advanced by the learned Counsel for the Complainant is to the effect that this claim is supported by a weather report issued by the Observatory at Santa Cruz, Mumbai that was tendered after an application was moved for the said purpose. The weather report indicates the status of a thunderstorm on 11.06.2008 having occurred between the timings of the incident as is sought to be canvassed in the present Complaint. Learned Counsel therefore submits that the said weather report which is an official weather report of the Indian Meteorological Department, Government of India cannot be overlooked and the same confirms the occurrence of a storm, the direct impact whereof resulted in the blowing off the tarpaulin structure that fell down and damaged the dome which risk stands covered under the policy.
For this reliance has been placed on certain definitions of the word ‘storm’, including the literature on cyclonic storm issued by the Indian Meteorological Department and also the literature available from the World Meteorological Organization, Geneva, Switzerland. Learned Counsel has also invited the attention of the Bench to the terminologies described by the Indian Meteorological Department to urge that the word “thunderstorm” has been defined in a manner which has a wind speed of the velocity as is covered under the definitions in the aforesaid Meteorological literature.
Learned Counsel has then invited the attention of the Bench to two decisions in support of this contention. The first is by this Commission in the case of Shree Ganesh Metal Industries Versus Oriental Insurance Company 2015 SCC NCDRC 3093 to urge that the velocity of wind as indicated in the Meteorological report in the present case was also considered in the aforesaid judgment and therefore even a borderline storm case stands covered under the policy. The second judgment relied on by the learned Counsel is in the case of M/s OPG Energy (P) Limited versus the New India Assurance Company Limited and Anr. reported in 2018 SCC MAD 16 where a learned Single Judge of the Madras High Court while proceeding to consider a similar policy had the occasion to assess the impact of the speed of wind for the purpose of construing the meaning of the word storm as used in the Insurance Policy. The conclusion drawn was that the word storm is used in a more general nature and it cannot be c
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