JUDGMENT

B. Sudheendra Kumar, President.—The appellant is the opposite party and the respondent is the complainant in C.C. No. 288/2022 on the files of the District Consumer Disputes Redressal Commission, Thiruvananthapuram (for short “the District Commission”).

2. The respondent filed a complaint before the District Commission alleging deficiency in service on the part of the appellant. The respondent booked a Banquet Hall of the appellant for the purpose of his daughter’s engagement function to be conducted on 07.04.2022 and the respondent paid a sum of Rs. 1,55,000/- (Rupees One Lakh Fifty Five Thousand only) to the appellant on 22.10.2021 for the said purpose. The engagement function was scheduled to be held in between 9.30 am and 11.35 am on 07.04.2022. The guests and the relatives of the respondent attended the function. The respondent would contend that there was no proper electricity supply in the complex on that day. The respondent brought the said fact to the notice of the appellant on several times. However, the appellant did not take any step to make alternative arrangements. Due to the non-availability of proper power supply, the photographers and the videographers cou