ORDER :

S. Ravindra Bhat, J.

This special leave petition was heard finally; Leave granted, it impugns an order of the National Consumer Disputes Redressal Commission¹[Dated 09 January, 2020 in Revision Petition No. 1809 of 2014] (hereafter "Commission") which affirmed the order of the Goa State Consumer Disputes Redressal Commission (hereafter "State Commission").

2. The relevant facts are that that the first respondent, Antonio Paulo Vaz (hereafter "Vaz") bought a car after paying the agreed total consideration price in 2011 to the second respondent, Vistar Goa (P) Ltd, a dealer in cars (hereafter "the dealer"). At the time of purchase, Vaz availed bank credit. A 2009 model car which had run 622 kilometres was sold to him in place of a new car of 2011 make. Vaz, therefore, requested for refund of the price paid or replacement of the car with one of 2011. The price was however not refunded; neither was the car replaced. Vaz refused to take delivery of the 2009 model car. He attempted a resolution of his concern and thereafter, caused a legal notice to be issued to the dealer, as well as the appellant.

Upon his grievance remaining unaddressed, he preferred a complaint before the Goa Dis