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IN THE HIGH COURT OF DELHI
Navin Chawla, J.
Manish Kumar - Appellant
Versus
All India Institute of Medical Sciences - Respondent
CM(M) 285 of 2019 & CM Nos. 7907 of 2019 and 42712 of 2019
Decided On : 01-03-2021




The National Consumer Dispute Redressal Commission exceeded its jurisdiction by condoning delay in filing written version beyond the statutory period, which is mandatory under the Consumer Protection Act.

Headnote:(A) Consumer Protection Act, 1986 - Section 13(2)(a) - Condonation of delay in filing written version - The Court ruled that the National Consumer Dispute Redressal Commission exceeded its jurisdiction in condoning delay after the statutory period had expired, reflecting a lack of application of mind concerning the reasons for delay. (Paras 17, 21, 26)

Facts of the case:
The petition challenged the learned Commission's order allowing a delay in filing a written version for a consumer complaint, despite the statutory deadline having lapsed. The respondent was served a notice for the complaint but failed to file their reply within the required timeframe.

Findings of Court:
The learned Commission's decision to condone the delay was deemed legally unsustainable as it disregarded the prescribed statutory limitations. The court emphasized that delays cannot be condoned merely upon request without substantial justification. (Paras 14, 21, 27)

Issues: The main issues included whether the learned Commission had the authority to condone delays in filing responses after the statutory period, and the implications of such condonation on the judicial process in consumer complaints.

Ratio Decidendi: The Court held that the statutory timelines set by the Consumer Protection Act are mandatory and cannot be overlooked at the discretion of the Commission, affirming that the lack of a valid basis for the delay rendered the Commission's order unsustainable. (Paras 17, 27)

Result: The impugned order allowing the written version to be taken on record was set aside.

Table of Content
1. petition filed against commission order. (Para 1 , 2)
2. timeliness of filing replies is essential. (Para 3 , 4)
3. reasons for condoning delays must be stated. (Para 5 , 6 , 7 , 8)
4. availability of alternative remedies does not bar judicial review. (Para 9 , 10 , 11)
5. contextual reasons for equity may vary. (Para 12 , 13)
6. failure to comply with deadlines limits rights. (Para 14 , 15 , 16 , 17 , 18)
7. court mandates strict adherence to statutory timelines. (Para 19 , 20 , 21 , 22 , 23)
8. equity does not override procedural requirements. (Para 24 , 25 , 26)
9. final order set aside for jurisdictional overreach. (Para 27 , 28)

JUDGMENT

Navin Chawla, J. (Oral)--The learned counsel for the petitioner submits that as the present petition is directed only against the respondent no.1 and no relief has been claimed against the respondent nos. 5 and 6 in the present petition, the adjudication of the present petition need not await the service of notice of the petition on the respondent nos. 5 and 6 and they be treated as deleted from the array of the parties as far as the present petition is concerned. It is ordered accordingly.

2. This petition has been filed challenging the order dated 25.01.2019 passed by the learned National Consumer Dispute Redressal Commission (hereinafter referred to as the `learned Commission') in Consumer Complaint No.261/2018, Manish Kumar v. All India Institute of Medical Sciences & 6 Ors., allowing the respondent no. 1, which is the Opposite Party no.1 in the Consumer Complaint, to file its written version to the Complaint.

3. The learned counsel for the petitioner submits that notice of the complaint was issued to the respondents, including the respondent no.1 on 07.02.2018. The respondent no. 1 was duly served with the notice on 12.04.2018. The statutory period for filing of the reply to the complaint as provided in Section 13 of the Consumer Protection Act, 1986 (hereinafter referred to as `the Act'), including the maximum condonable period of delay, had expired on 03.07.2018, when the complaint was listed before the learned Commission. In spite of the same, the learned Commission condoned the delay in filing of the reply by the respondent no. 1 and extended the time by a period of one week therefrom. The written version of the respondent no. 1 was, however, still not filed.

4. The complaint was then listed before the learned Commission on 31.08.2018, when recording the undertaking of the learned counsel for the respondent no. 1 that the written version would be filed during the course of the day, the learned Commission was pleased to again condone the delay, directing that a cost of Rs. 25,000/- be paid to the complainant by way of a Demand Draft within a period of four weeks therefrom.

5. As neither the written version was filed nor the cost was paid, on an application of the petitioner, being IA 19048/2018, the learned Commission by its order dated 12.10.2018 was pleased to close the right of the respondent no. 1 to file its written version.

6. On 25.01.2019, however, by the Impugned Order, which is nonspeaking in nature the learned Commission has been pleased to condone the further delay in filing of the written version; reviewed its order dated 12.10.2018; and allowed further opportunity to the respondent no. 1 to file its written version.

7. The learned counsel for the petitioner submits that the order of the Commission, apart from being legally unsustainable on the ground that the learned Commission has no power to condone the delay once the statutory period including the maximum permissible period by which the delay in filing written version can be condoned has expired, does not record any reason for condoning the delay. She submits that the Impugned Order has also been passed without supplying a copy of the application, if any, by the respondent no. 1 seeking condonation of delay/review of the order dated 12.10.2018 filed by the respondent no. 1. In support of her

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