NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
R.K. Agrawal, President and Dr. S.M. Kantikar, Member
Basanta Kumar Nandy and Ors. —Complainants
versus
Dreamz Infra India Ltd. (Formerly Known
As Dreamz Infra India Pvt. Ltd.) —Opp. Party
Consumer Case No.2749 of 2017
Decided on 27.6.2022
Consumer Protection Act, 1986 – Section 12(1)(C) read with Section 13(6) – Consumer Protection Act, 2019 —S. 35(1)(c)] – Services – Real Estate allotment of Dwelling Units/Flats – Delayed Compensation – Entitlement for Complaint has been filed for alleged delay – Complainants had booked their flats during the period from 16.03.2012 to 07.03.2016 and accordingly the respective MOUs were executed between the parties. The promised date as per MOU to hand over the possession of the booked Flats to the Complainants was from 04.04.2014 to 05.02.2018 and most of the Complainants have paid the major amount of the total costs ranging from 80% to 95% but despite that the Developer has completely failed to complete the construction of the Project and hand over the possession of the booked Flats. Complete in all respects, to the Complainants within the time as promised in the MOU – Thus the construction of the Project was still incomplete even in the year 2019 and there is no possibility at all to complete the Project in near future and hand over the possession to the Complainants “ Opposite Party Developer shall be liable to pay delayed compensation @ 9% per annum from the promised date of delivery till the actual possession to the Complainants. [Paras 7 to 13]
Result: Complaint allowed.
ORDER
The present Consumer Complaint has been filed under Section 12(1)(C) read with Section 13 (6) of the Consumer Protection Act, 1986 (for short “the Act”) by the Complainants, in their representative capacity, agitating their joint, personal as well as collective grievance against the Opposite Party, M/s. Dream Infra India Ltd. (hereinafter referred to as the “Developer”) for the inordinate delay in handing over possession of the Flats booked by them in the Project launched by the Developer under the name and style of “Dreamz Sneh” (hereinafter referred to as “the Project”). Since the interest of the Complainants and other Flat Buyers in the aforesaid Project is the same and identical reliefs have been claimed on behalf of all the Complainants, Interim Application No. 16217/2017 under Section 12 (1) (C) of the Act, was also filed with the Complaint to treat the Complaint as a joint or class-action Complaint. Vide Order, dated 13.02.2018, the said Application was allowed and the Complaint was treated as Joint Complaint on behalf of all the Allottees of the said Project. A notice was also directed to be published u/s 13 (6) of the Act in the Newspapers. Subsequently, I.A No. 10324 of 2018 was filed by some of the Allottees of the same Project seeking impleadment in the Complaint. The Application was allowed by this Commission, vide Order dated 29.05.2018 and accordingly, the amended Memo of Parties was filed on record.
2. The facts as narrated in the Complaint are that the Complainants had applied for allotment of Dwelling Units/Flats in the Project, namely, “Dreamz Sneh” to be developed by the Opposite Party Developer in Bengaluru. The Project was supposed to have a total number of 190 Flats, i.e. Block ‘A’ with 110 Flats and Block ‘B’ with 80 Flats. For the first time, the Project was advertised in March, 2012. The Memorandum of Understandings had also been executed between the parties from April, 2012. As per Clause No. 4 of the Memorandum of Understanding (hereinafter to be referred to as “MOU”) executed between the Complainant No.1, Basanta Kumar Nandy and the Developer on 05.04.2012, the possession of the booked Flat was promised to be delivered within a period of 18 months from the date of execution of the MoU, which time period was further extendable by a period of 6 months as grace period. Hence, the possession was to be given within a period of 24 months from the date of execution of MOU including the grace period of 6 months. It was also mentioned that in case of delay of the Project beyond 6 months after 18 months, the Opposite Party Developer shall be liable to pay the rent to the Flat Buyers at the prevailing market rate of the area till the actual date of handing over of possession of the Flat. It is stated that in terms of the MOU dated 05.04.2012, the possession of the booked Flat was to be given to the Complainant No.1 on or before 05.04.2014 including the grace period of 6 months, however, the Opposite Party Developer has completely failed to hand over the possession as promised in the MOU. It is alleged that in A Block, all the 5 floors have been constructed upto 80% and the work of flooring, bathroom fittings, window fittings, electrical fittings, outside plastering, corridor, lift and amenities is yet to be completed. In B Block, construction is still in the initial stage and only 10% of the Construction work is completed. It is further stated that vide letter dated 12.06.2013, the Opposite Party Developer unilaterally revised the date of handing over possession to April, 2015, however, the possession was not handed over even on or before the said date. The Opposite Party Developer vide letter dated 28.09.2016 informed to one of the Complainants (Vikas Gupta) that they were running short of funds and unable to satisfy the reasons for the delay in Project, however, it was promised that possession wou
“Allottees of Flats cannot be made to wait indefinitely for possession of their flats.”
Consumers cannot be compelled to accept possession of property without proper approvals; they are entitled to refund and compensation for delays.
Consumers have the right to timely possession and compensation for undue delays as established by precedents under the Consumer Protection Act.
Possession - Complainants cannot be made to wait indefinitely for possession of the Flat as a period of more than 12 years has lapsed from the committed date of delivery.
Consumers are entitled to refunds with interest when developers fail to deliver property due to one-sided contract terms viewed as unfair trade practices.
Allottees held entitled for compensation for delay in delivery of possession of flat in question.
No Occupancy Certificate – The Occupation Certificate is not available even as on date, which clearly amounts to deficiency of service.
Valid Possession – Mere completion of structure cannot be said that the Apartment is ready for valid possession.
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