BOMBAY STATE CONSUMER DISPUTES REDRESSAL COMMISSION
Mukesh V. Sharma, Presiding Member and
Dr. Satish A. Munde, Member
Sunita Maruti Karkhile and Anr. – Complainants
versus
M/s. Dev Enterprises A Partnership
Firm and Its Partners and Ors. – Opponents
Consumer Complaint No.CC/16/1006
Decided on 9.2.2024
Consumer Protection Act, 1986 – Section 17 – Consumer Protection Act, 2019 – Section 47 – Services – Real Estate – Allotment of Flat / Plot – Delayed Possession – Complainants are entitled for the compensation for delay caused by the Opponents in handing over the possession of the said flat till date. The Complainants are deprived of their dream house and suffered mental and physical harassment and financial loss at the hands of Opponents for years together and was compelled to run from pillar to post. The Opponents have used hard earned money of the Complainants, in the form of consideration, for years together. Contentions raised by the Complainants, proved by the documentary evidence in the form of copies of Passbook of the Complainants and the Letter of Allotment dated 20th June, 2014, remained unchallenged. Therefore, the Complainants are entitled for compensation for delay caused by the Opponents for handing over possession of the flat to the Complainants – Complaints partly allowed, Complainants are directed to pay the balance amount of consideration.’ [Paras 4 to 8].
Result: Complaint partly allowed.
JUDGMENT
Dr. Satish A. Munde, Hon’ble Member—The Complainants has filed this Consumer Complaint u/s 12 of the Consumer Protection Act, 1986 (we think this is a typographical mistake and we treat it u/s 17 of the Consumer Protection Act, 1986.
2. The brief facts of the Consumer Complaint is as under:—
That the Opponent No. 1 is a Partnership Firm incorporated under the Indian Partnership Act, 1932 of which Opponent Nos. 2 to 6 are the Partners of the said Partnership Firm. The Complainants has booked flat bearing number 1903, admeasuring built up/ carpet area 1352 sq.ft, on the 19th floor of the proposed project known as ‘Dev Saphire’ admeasuring 2000 sq.mtrs, situated at Plot No.80, Sector 45, Kharghar, Navi Mumbai for agreed consideration of Rs.72,50,000/- including development charges, floor rise and parking. The Complainants entered into agreement in the form of letter of allotment dated 20th June, 2014 for purchasing the said residential flat. That out of the total consideration amount the Complainants has paid sum of Rs.15,00,000/- against the said flat. The Opponents failed to hand over vacant, legal and peaceful possession to the Complainants till date inspite of repeated requests made by the Complainants through various request letters. The Complainants issued notice dated 13th August, 2016 through his Advocate for the possession of the said flat but it was not replied by the Opponents. Hence, the Complainants constrained to file this complaint.
3. The complaint is admitted. Notices were issued to the Opponents. The Opponent were duly served but they failed to appear before this Commission. Hence, the complaint is proceeded ex-parte against the Opponents. The Complainants has filed affidavit of evidence and written notes of argument.
4. Considering the complaint, affidavit of evidence and argument of the Complainants, following points arose for our determination and we have recorded our findings for the reasons given below—
| Sr. No. | Points | Findings |
| 1. | Whether the Complainants is a consumer of the Opponents? | In the affirmative |
| 2. | Whether the Complainants has established deficiency in service and unfair trade practice on the part of the Opponents as contemplated u/s 2(g) and 2(r) of the Consumer Protection Act, 1986? | In the affirmative |
| 3. | Whether the Complainants is entitled to the compensation? | In the affirmative |
| 4. | What order ? | As per final order |
:-Reasons:-
As to the point No.1-
5. The Complainants had booked the said flat with the Opponents for total consideration of Rs.72,50,000/-, out of which he has paid Rs.15,00,000/- to the Opponents by various cheques. The particulars are as follows—
| Sr. No. | Cheque No. and Date | Bank | Amount |
| 1. | 404101, 05/06/2014 | HDFC Bank Ltd. | Rs.5,00,000/- |
| 2. | 000026, 09/06/2014 | HDFC Bank Ltd. | Rs.5,00,000/- |
| 3. | 404102, 11/06/2014 | HDFC Bank Ltd. | Rs.2,50,000/- |
| 4. | 000027, 11/06/2014 | HDFC Bank Ltd. | Rs.2,50,000/- |
Complainants have produced true copies of Bank Passbook of the Complainants. Further, the Complainants has produced the Allotment Letter dated 20th June, 2014 (at page number C-24 to C-31). The Opponents are duly served but they failed to appear before this Commission. Hence, the complaint is proceeded exparte. Hence, the above referred documents are presumed that they are true and correct. Hence, it is sufficient evidence to draw the conclusion that the Complainants is a consumer of the Opponents as per section 2(1)(d) of the Consumer Protection Act, 1986. Therefore, we declare answer to the point No.1 in the affirmative.
As to the point No. 2 –
6. Heard the Advocate for the Complainants. Perused the document produced by the Complainants on record i.e. the Allotment Letter dated 20th June, 2014 (at page number C-24 to C-31) and the true copies of Bank Passbook of the Complainants towards the payment for part considerat
Flat Buyers have right to receive fair delay compensation when developers unduly and unreasonably delayed possession as per Agreement.
Consumer complaints regarding property booking must adhere to statutory obligations, including executing agreements upon receipt of payments.
Commercial Purpose - Mere allegation, that the purchase of the said flat is for commercial purpose, cannot be the ground to reject the present consumer complaint.
Onus of Proof – onus of establishing that the Complainant was dealing in real estate i.e. in the purchase and sale of Flat in his normal course of business to earn profits, shifts to the Opposite Par....
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