NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
A. P. Sahi, President
Moti Chand Agrawal – Complainant
versus
New India Assurance Co. Ltd. – Opp. Party
Consumer Case No.50 of 2012
Decided on 6.5.2024
Consumer Protection Act, 1986 – Section 21(a)(i) – [Consumer Protection Act, 2019 – Section 58(1)(a)(i)] – Services – Insurance – The burglary of the goods was indemnifiable subject to the terms and conditions of the Jewellers Block policy. The complainant therefore had to establish that the jewellery was in transit and in proper custody with all safety measures. It is evident as noted above, that none of the safety measures had been deployed and even otherwise the custody contemplated appears to be at a stationed place and not in transit. The arrangement of steel cupboard with an internal locker or a steel safe as referred to in the warranty clause of Section II indicates positioning and custody at some fixed place and not in transit. The transit clause does not include employees and the coverage of transit is only in three contingencies referred to in Section III as discussed above. The complainant has failed to lead any evidence or prove the custody or transit in the manner as contemplated under the policy. The complainant therefore has failed to establish his claim and consequently the complaint cannot be allowed in the absence of any deficiency on the part of the Insurance Company – It is correct that so far as the complainant is concerned they have only informed about the employee being in a semiconscious state. They had not given information about poisoning or the cause of the employee having allegedly fainted. It was the police who made investigations from that angle as well but the fact remains that there is no medical report about the employee having been poisoned. The police have investigated the case and have suspected the same employee to be the accused. It is on these facts that burglary could not be established and therefore the claim was repudiated – Complaint dismissed. [Paras 10 to 24].
Result: Complaint dismissed.
ORDER
Heard learned counsel for the complainant and the learned counsel for the Insurance Company.
2. The complainant is a jeweller running his business in the name of Chetamani Ornaments Pvt. Ltd. at Varanasi. To secure his business the complainant in so far as the present matter is concerned undertook three policies on 01.04.2011. One of the policies is for traditional business - Jewellers Block policy, where the property insured is cash and currency notes and /or other merchandise and materials usual to conduct of the insured’s business belonging to and/ or held in trust or on commission for which the insured is responsible. The Jewellers Block policy contains three sections, the first section is with regard to securing of the property and the premises, the second section is with regard to securing of the property insured whilst in the custody of the category of persons stated therein which includes employees and the third section is with regard to the insurance of the property whilst in transit within India.
3. The second policy is captioned as the Money Insurance which obviously is for cash transactions and the same also covers owners/ Directors as insured in the said policy.
4. The third is a Fidelity guarantee policy that was also referred to by the complainant to the Insurance Company subsequent to the survey report but before its repudiation, wherein four managers and four permanent employees were covered.
5. The background in which the aforesaid claim under the Jewellers Block policy has been made is that the complainant’s brother had travelled to Kolkata from Varanasi along with certain gold jewellery for getting it hallmarked. He also simultaneously purchased some jewellery at Kolkata and left it with the traders there. Then he returned back to Varanasi and according to him he sent Mr. Dina Nath Yadav, his employee to collect the aforesaid hall marked gold jewellery, as well as the jewellery purchased by him from traders in Kolkata, to carry back to Varanasi. This led to the incident which has given rise to the present insurance claim, in as much as, the complainant has alleged that Mr. Dina Nath Yadav while carrying back the jewellery from Kolkata on a train, namely, Chambal Express. He seems to have, as per his version fainted and lost his consciousness on the way to Mugalsarai Station and in all probability the bag containing the jewellery was stolen during his unconsciousness. According to the complainant his brother tried to contact Mr. Deena Nath Yadav on mobile, who did not respond. He became suspicious and then after sometime he came to know that Mr. Deena Nath Yadav has been found in an semi-conscious state and has de-boarded the train at Allahabad junction. It is said that the mobile of Mr. Dina Nath Yadav was responded to by a stall vendor who informed the caller about his status at the railway station. The brother of the complainant, who is one of the directors, immediately rushed for Allahabad and called on his relative to contact Mr. Dina Nath Yadav, who reached and met Mr. Dina Nath Yadav in front of the GRP office. The complainant made an attempt to lodge an FIR but the police did not register it, whereafter they had to take recourse to Section 156 (3) of Cr.P.C. and then the FIR was lodged later on and the case was investigated.
6. On the previous occasion, when the hearing had commenced, learned counsel had been called upon to bring on record the proceedings relating to the criminal case and accordingly, learned counsel for the complainant has brought on record the charge-sheet dated 07.01.2014, which was filed along with IA/3497/2024 dated 29.02.2024. The said charge-sheet after investigation casts suspicion on the role of Mr. Dina Nath Yadav, as according to the investigation, the police did not find the case of any poisoning or of any such attempt having been made as alleged by Mr. Dina Nath Yadav, or his claim of having fainted or become unconscious during the journey. Accordingly, Mr. Dina Na
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