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K. RANGA RAO, R. S. RAJESHREE
Eassfar Tour and Travel – Appellant
Versus
Kamal Khandelwal – Respondent
ORDER
R.S. Rajeshree, Member N-J.—This appeal is filed u/s.15 of the Consumer Protection Act, 1986 by the opposite party, Eassfar Tours and Travels being aggrieved by the orders passed by the District Consumer Forum-II, Hyderabad in C.C.No197/2017 vide orders dt.26.07.2019 wherein the District Forum has passed the following orders:
• In the result this complaint is allowed in part directing the opposite party:
(i) To pay an amount of Rs.80,000/- as claimed by the complainant under Ex.A7 e-mail correspondence dated:30th March,2017 with interest@ 9% P.A. w.e.g.8th May,2017 i.e. from the date of filing of the complaint till its realization.
(ii) To pay Rs.25,000/- towards compensation for mental agony and trauma caused to the complainant.
(iii) To pay Rs.5,000/- towards costs of the proceedings.
(iv) Time for compliance is 30 days from the date of receipt of this order failing which the rate of interest under point No.1 above shall be accrued @ 15% P.A. from the date of default till its realization.
(v) Rest of the claim of the complainant is dismissed.
2. For the sake of convenience, the parties are described as complainant and opposite party as arrayed in the complaint.
Tour & Travels – OP not liable to pay expenses for booking Air Tickets & Hotel Booking.
Travel company – For a leading and professional Travelling Company it is the duty of the opponent No. 01 to brought to the notice of such vital facts to the complainant as she is a laymen but though ....
Travels & Tours – Deficiency in service – Refund of amount – Clause in brochure reflects only one sided terms of agreement in favour of travel agency & cannot be acted upon.
Service providers who receive consideration, have direct liability towards service seekers.
Procedural fairness is paramount in course of adjudication of a consumer complaint.
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