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J. RAJENDRA, ANOOP KUMAR MENDIRATTA
Kenya Airways – Appellant
Versus
Rajiv Agarwal – Respondent
ORDER
Anoop Kumar Mendiratta, Member.—An appeal has been preferred under Section 19 of the Consumer Protection Act, 1986 on behalf of M/s Kenya Airways & Anr., (opposite party before the learned State Commission), assailing Order dated 08.08.2018 passed by the learned State Commission whereby the complaint filed on behalf of the respondent/complainant was allowed. Appellants have been thereby directed to refund to the complainant, travel and accommodation cost of Rs.1,20,000/- along with compensation of Rs.5,00,000/- for loss of business at Harare. Also Rs.5,00,000/- stands awarded towards loss of reputation.
2. Appellants and Respondents are hereinafter referred to as opposite party’ and ‘complainant’ respectively, as appearing in the complaint filed before the State Commission for sake of convenience.
IA No. 5393/2019
3. An application has been preferred by the appellants/opposite party for condonation of delay of 141 days in filing the appeal.
4. Learned counsel for the appellants submits that appellant No. 2/opposite party No. 2 (M/s Kenya Airways Ltd.) became aware of the proceedings before the learned State Commission only on 01.10.2018, when the certified copy of the impugned Ord
Procedural fairness is paramount in course of adjudication of a consumer complaint.
The court reiterated that appeals must present substantial questions of law, and the discretion in condoning delays is limited and must be justified.
The main legal point established in the judgment is that the cancellation of a flight without prior intimation and failure to provide alternate arrangements constitutes deficiency in service under th....
Travel company – For a leading and professional Travelling Company it is the duty of the opponent No. 01 to brought to the notice of such vital facts to the complainant as she is a laymen but though ....
The insufficiency of compensation for consumer grievances due to service deficiencies was addressed, leading to an enhancement of the awarded amounts.
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