Back
INDER JIT SINGH
SBI Cards & Payment Services Ltd. – Appellant
Versus
Durga Chauhan – Respondent
ORDER
The present Revision Petition (RP) has been filed by the Petitioner against Respondent as detailed above, under section 58 (1) (b) of Consumer Protection Act 2019, against the order dated 23.11.2021 of the State Consumer Disputes Redressal Commission, Haryana (hereinafter referred to as the ‘State Commission’), in First Appeal (FA) No. 304 of 2020 in which order dated 22.05.2019 of District Consumer Disputes Redressal Forum, Gurgaon (hereinafter referred to as District Forum) in Consumer Complaint (CC) No. 130 of 2018 was challenged, inter alia praying for setting aside the order 23.11.2021 of the State Commission.
2. While the Revision Petitioner (hereinafter also referred to as Opposite Party) was Appellant before the State Commission and Opposite Party before the District Forum and the Respondent (hereinafter also referred to as Complainant) was Respondent before the State Commission and Complainant before the District Forum. Notice was issued to the Respondent on 06.04.2022. Parties filed Written Arguments on 06.12.2023 (Petitioner) and 20.11.2023 (Respondent) respectively.
3. Brief facts of the case, as emerged from the RP, Order of the State Commission, Order of the Dis
Bank is bound to send SMS to customers regarding ATM transactions.
Bank – It is therefore necessary to call upon the Bank to perform its functions in order to rectify such deficiencies when reported by customers.
Banks must prove customer negligence to deny liability for unauthorized transactions; mere downloading of an app does not constitute negligence.
Limited Liability of a Customer - Unauthorized aforesaid banking transactions in the bank account of petitioner as per Clause VI of the aforequoted policy of R.B.I., petitioner is entitled to zero li....
Banks must ensure robust security measures to protect customers from cyber fraud, and failure to do so may result in liability for unauthorized transactions.
“In new of facts and circumstance of the case if mater is found to be a subject of fresh consideration, remand of matter held justified.”
Writ under Article 226 maintainable against private scheduled banks to enforce RBI guidelines; customer zero liability in unauthorized electronic transactions from third-party breaches like SIM swapp....
The court established that under the RBI Circular, customers are entitled to zero liability for unauthorized transactions if reported within three working days, and limited liability if reported with....
An indispensable Tool for Legal Professionals, Endorsed by Various High Court and Judicial Officers
Please visit our Training & Support
Center or Contact Us for assistance
Scan Me!
India’s Legal research and Law Firm App, Download now!
For Daily Legal Updates, Join us on :
Back to top
