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A. P. SAHI
Arif Yusuf Bookwala – Appellant
Versus
Hongkong and Shangai Banking Corporation Ltd. – Respondent
ORDER
The three appellants before this Commission have come up assailing the impugned order of the State Consumer Disputes Redressal Commission, Maharashtra, Mumbai dated 20.10.2016 in CC/09/171. The complaint was filed in the year 2009, urging that the complainants were premier account holders with a quarterly balance of Rs.25,00,000/- maintained with the HSBC Bank, the respondents herein. All the three complainants applied, were issued and they availed the credit card services from the respondent/bank.
2. The dispute is with regard to the allegations of the credit cards not operating and declining payments on utilisation by the complainants at several places.
3. In December, 2008, the complainant no. 1 received an alert about blocking the credit card on account of some suspected fraud. This disrupted the utilisation. The complainant acceded to the request made by the respondent/bank for replacement of a new premier credit card. Accordingly, the old credit card was blocked and after a few days a new premier master credit card was issued to the complainant no. 1.
4. The complainant no. 3 had thereafter visited the Taj President Hotel at Cuffe Parade, Mumbai, where an incident of de
Bank – It is therefore necessary to call upon the Bank to perform its functions in order to rectify such deficiencies when reported by customers.
Proceedings before Commission being summary in nature, complaints involving highly disputed questions of facts or cases involving tortious acts or criminality like fraud or cheating, could not be dec....
National Commission – Revisional Jurisdiction of National Commission under Section 21(b) of the Consumer Protection Act, 1986 is extremely limited.
(1) Payment – Without receiving the payment from the issuer of the payment warrant, the OP Bank cannot be compelled to credit the funds to the Complainant’s account.(2) Custodian – The OP Bank is the....
The court ruled that a bank's failure to update KYC in accordance with guidelines, coupled with unjustified account freezing, constitutes service deficiency warranting compensation.
Bank extending financial facility for commercial venture & business to business transaction with profit generation as dominant purpose – Consumer Forum is not available to Complainant.
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