JUDGMENT

Sangita dhingra sehgal, President—The facts of the case as per the District Commission record are as under:—

“The brief conspectus of facts of the present complaint are that the Respondent Hospital is providing services of Pathology Laboratory. On 10/12/2009 the complainant gave blood samples for Kidney Function Test, Liver Function Test, CBC and Blood Sugar Fasting at the Pathology Lab of the Respondent Hospital vide Receipt No.350005886 and 350005887 for Rs.516/- and Rs.30/- respectively. The report revealed ESR - 16 and TLC-12100. TLC of 12100 is an indicator of infection in the body of the complainant and for detecting it various investigations, involving heavy expenditure, were necessary. The said report panicked and stressed the complainant greatly but he was relieved when somebody suggested him that if he had no symptoms suggestive of infection, the pathological report did not reflect the true picture. The said gentleman also told him that the Respondent Hospital did not have a good reputation and is known for indulging in unfair trade practices viz giving false test reports and inducing the patient to get further expensive tests done from it. The complainant conf