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A. P. SAHI, BHARATKUMAR PANDYA
Makemytrip (India) Pvt. Ltd. – Appellant
Versus
Sarwan Kumar Sharma – Respondent
ORDER
A.P. Sahi, President.—These three revision petitions arise out of three orders passed by the DCDRC, Jhajjar in three separate complaints filed by the respondent No. 1 in all the three revision petitions that were allowed by three separate orders of the same date 11.04.2017. Against the said orders the petitioner filed three separate appeals before the SCDRC, Haryana that were dismissed by three separate orders of the same date 08.01.2020. Aggrieved, the petitioners have filed the present three revision petitions contending that the impugned orders deserve to be set aside and the complaints deserve to be dismissed.
2. The facts giving rise to these proceedings in short are that on 31.01.2016 all the complainants booked their flights on GoAir from Delhi to Bangalore as well as a return journey. The present dispute relates to the journey from New Delhi to Bangalore on 11.06.2016 for which e-tickets were purchased recording the schedule departure of the flight at 6.00 hours. According to the complainants, when they reached the airport at 5.05 hours, they were informed by the airport authorities that the flights had been rescheduled for 5.45 hours and since they had not reported wit
Findings of fact arrived at by omitting to consider any relevant material can be interfered with on the ground of material irregularity or illegality in exercise of revisional jurisdiction.
The main legal point established in the judgment is that the cancellation of a flight without prior intimation and failure to provide alternate arrangements constitutes deficiency in service under th....
Service providers who receive consideration, have direct liability towards service seekers.
The insufficiency of compensation for consumer grievances due to service deficiencies was addressed, leading to an enhancement of the awarded amounts.
Procedural fairness is paramount in course of adjudication of a consumer complaint.
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