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SUBHASH CHANDRA, J. RAJENDRA
Chandni Devi – Appellant
Versus
Air Asia (India) Limited – Respondent
JUDGMENT
AVM J. Rajendra, AVSM, VSM (Retd.), Member—This First Appeal is filed under Section 19 of the Consumer Protection Act, 1986 (“the Act”), against the Order dated 28.10.2001 passed by the State Consumer Disputes Redressal Commission, Punjab (“State Commission”) in CC No. 189 of 2019 partly allowing the complaint. Aggrieved by the Order, the complainant filed the present First Appeal seeking enhancement of compensation.
2. For convenience, the parties in the present matter are being referred to as stated in the Consumer Complaint before the State Commission.
3. Brief facts of the case, as per the complainant, are that complainant No. 1 had Booked three seats in Airasia flight in the month of June 2017 for they travel from Delhi to Sydney from 21.05.2018 to 30.05.2018. The booking was confirmed by email on 08.06.2017 by the OP-1. Thereafter, OP-1 on its own changed the schedule of flight from Kuala Lumpur to Sidney and the flight number was also changed from D7-220 to Flight D7-222 and thus the timing also was changed from 9:10 AM to 11:30 PM. This change was made notwithstanding the fact that their departure from New Delhi remained 22.05.2018. It is her specific contention th
The insufficiency of compensation for consumer grievances due to service deficiencies was addressed, leading to an enhancement of the awarded amounts.
The main legal point established in the judgment is that the cancellation of a flight without prior intimation and failure to provide alternate arrangements constitutes deficiency in service under th....
Findings of fact arrived at by omitting to consider any relevant material can be interfered with on the ground of material irregularity or illegality in exercise of revisional jurisdiction.
Procedural fairness is paramount in course of adjudication of a consumer complaint.
Fault and Negligence—On record the appellant has not filed any cogent and reliable evidence that there was any fault and negligence on the part of the respondent Nos. 2 & 3, thereby the appellant mis....
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