R. K. AGRAWAL
State Bank of India – Appellant
Versus
Jarnail Singh – Respondent
ORDER
R.K. Agrawal, J., President—The present Revision Petition has been filed by State Bank of India (hereinafter referred to as “the Petitioner Bank”), challenging the Order dated 15.09.2022, passed by the Delhi State Consumer Disputes Redressal Commission, New Delhi (hereinafter referred to as “the State Commission”) in First Appeal No. 83 of 2018. Whereby, the State Commission has concurred with the finding of the District Consumer Disputes Redressal Forum-II, Udyog Sadan, C-22 & 23, Qutub Institutional Area, New Delhi (hereinafter referred to as “the District Forum”) and dismissed the First Appeal. However, reduced the penal interest awarded by the District Forum in case the Petitioner Bank fails to refund the amount within 60 days from 9% per annum to 6% per annum.
2. The facts giving rise to the present Revision Petition are that the Complainant/ Respondent No.1 herein is having a Saving Bank Account (Pension) No. 10679599109 with the Petitioner Bank. He had also obtained the ATM (Debit) Card (ATM Card No. 6220180681200046040) with SMS alert facility. On 22.09.2015, the Complainant had withdrawn an amount of Rs.10,000/- at about 12.30 p.m. from the ATM of Punjab National Ban
K.R. Mohan Reddy vs. Net Work Inc.
North Eastern Railway Admn. vs. Bhagwan Das
N. Kamalam (dead) and Anr. vs. Ayyasamy and Anr.
Additional Evidence—Additional Evidence, produced at the Revisional stage cannot be relied upon, when the fora below had no opportunity to deal with the same.
Bank is bound to send SMS to customers regarding ATM transactions.
National Commission – Revisional Jurisdiction of National Commission under Section 21(b) of the Consumer Protection Act, 1986 is extremely limited.
“In new of facts and circumstance of the case if mater is found to be a subject of fresh consideration, remand of matter held justified.”
Consumer complaint cannot be founded upon bare allegations.
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