DELHI STATE CONSUMER DISPUTES REDRESSAL COMMISSION
Sangita Dhingra Sehgal, (President), Pinki, Member, (Judicial) and J.P. Agrawal, Member (General)
In the matter of Mr. Neeraj Gauba
and Anr. – Complainants
versus
Bestech India Pvt. Ltd. and Anr. – Opp. Parties
Complaint Case No.193 of 2016
Decided on 21.11.2023
Consumer Protection Act, 1986 – Section 17 [Consumer Protection Act, 2019 – Section 47(1)] – Services – Real Estate – Inordinate delay in handing over the Flat/Villa – Refund of amount ordered – In the present case, the Opposite Party No.1 has merely made a statement that the Complainants purchased the unit for commercial purpose and on perusal of the record before us, we fail to find any material which shows that the Complainants are engaged in the business of purchasing and selling houses and/or plots on a regular basis, solely with a view to make profit by sale of such unit. Mere allegation, that the purchase of the property is for commercial purpose, cannot be the ground to reject the present consumer complaint – Further, the default on the part of the Complainants happened when the third instalment payable for on ‘casting of basement floor roof slab’, was not paid. The Opposite Party No.1 was entitled to cancel the allotment on account of the aforesaid default. If the Opposite Party did not cancel the allotment despite the default on the part of the Complainants, it must necessarily pay interest on the amount which was required to refund to the Complainant with effect from the date on which the very first default committed by the Complainants, there would have been no occasion for demanding any interest on the delayed payments. Once the default had happened, it ought to have cancelled the allotment, forfeited the permissible earnest money and refunded the balance amount to the Complainants. Therefore, the Opposite Party No.1 is not entitled to any interest on the delayed payments. The brokerage/commission charges will have to be borne by the Opposite Party No.1 out of the earnest money which it is permitted to forfeit – On facts, Complaint is disposed off, directing to refund the amount. [Paras 13 to 26].
Result: Complaint disposed off.
JUDGMENT
Sangita Dhingra Sehgal, (President)—The present complaint has been filed by the Complainants before this Commission alleging deficiency of service by the Opposite Party and has prayed the following reliefs:—
A. Direct the Direct the Opposite Parties No.1 to 3 to return the amount of Rs.40,00,000/- (Rupees Forty Lakhs Only) fraudulently taken by the complainant along with interest at the rate of 24% per annum from the date of receipt of the payments till realization.
And/Or
B. Direct the Respondents to pay to the Complainant a sum of Rs.5,00,000/- towards mental agony and harassment caused to the Complainant along with litigation expenses of Rs.1,00,000/- incurred by the complainant.
And /Or
C. To discontinue the unfair trade practice adopted by the Opposite Parties no. 1 to 3 in the manner as the Hon’ble Commission may deem fit and proper in the facts and circumstances of the case.
And /Or
D. Pass such other and further reliefs as the Hon’ble Commission may deem fit and proper in accordance with the facts and circumstances of the case.
2. The brief facts necessary for the adjudication of the present complaint are as that the Complainants booked a unit bearing number A-1102 with the Opposite Parties in the project called “Park View Sanskruti,” situated in Sector 91, Gurgaon, Haryana. The Complainants also paid a booking amount of Rs. 10,00,000 towards the said unit, which was duly acknowledged by Opposite Party No. 1. Subsequently, the Complainants approached Opposite Party No. 1 for the execution of legal documents regarding the said booking, but Opposite Party No. 1 provided only false assurances. Instead of executing legal documents, the Opposite Party kept sending demand letters, which were duly paid by the Complainants out of fear of losing their hard-earned money.
After almost one year and after taking almost Rs.40,00,000 from the Complainants, an application form was executed between them in October 2013. However, at the time of execution, this application form was a blank/unfilled document without any particulars or details about the booking and payments. Thereafter, following numerous persuasions to Opposite Party No.1, an agreement was sent to the Complainants in January 2014, thereby delaying the promised possession date from 2015 to the year 2017. The Complainants also made various communications regarding the inordinate delay in completing the construction of the project, even after taking Rs.40,00,000 from them. The Opposite Party also levied Rs.8,50,000 for preferential location charges, despite various assurances that it would be adjusted. Aggrieved by the actions of the Opposite Party in making inordinate delays in completing the construction of the said project, the Complainants sent an email dated 17.01.2015 for the cancellation of the booking. However, the Complainants were shocked to receive an email dated 20.11.2013, which mentioned that Rs.31,00,000 had been deducted from the total amount paid by the Complainants.
The Complainants also sent a notice dated 18.01.2016 to Opposite Party No. 1 and a notice dated 18.02.2016 to the Opposite Party, mentioning their grievances and requesting a refund of the total amount deposited by them, but to no avail
3. The Opposite Party no. 1 has contested the present case and raised preliminary objections as to the maintainability of the complaint case. The counsel of the Opposite Party no.1 submitted that the Complainants are not consumer under the Consumer Protection Act, 1986 as they invested the money to earn profit, which amounts to commercial purpose. The counsel of the Opposite Party no. 1 further submitted that this commission does not have the territorial jurisdiction to try and entertain the present complaint, only courts at Gurgaon will have the jurisdiction to adjudicate the present complaint. He further submitted that the complainant defaulted in making timely payments as per the payment schedule. Pressing the aforesaid objections, the co
Commercial Space - commercial purpose does not include if it is for the purpose of earning his livelihood by means of self-employment.
Shop Buyer’s Agreement – Only a ‘reasonable amount’ can be forfeited as earnest money – Any amount exceeding 10% of total sale price cannot be forfeited by Builder.
Allotment of plot – If there is no time limit for performance of particular promise given by one party, it is to be performed within reasonable time.
Complicated questions – Nothing cogent has been brought on record by the Opposite Parties which would reflect that there are such complicated questions involved which could not be settled on the basi....
Absence of prayer “ Even in absence of specific prayer, this commission can grant a relief which is justified and warranted in the facts and circumstances of the case.
Flat Buyer’s Agreement – Only a ‘reasonable amount’ can be forfeited by Opposite Party which cannot exceed 10% of total sale price of unit, in case of delay in payment by Buyer.
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